Question 1

Zone 1

Accepted Answer

A-D
Andorra, Austria,  Belgium,  Bulgaria,  Canada,  Croatia,  Cyprus,  Czech Republic,  Denmark
E-H
Estonia,  Faroe Islands,  Finland,  France,  Germany,  Gibraltar,  Greece,  Greenland,  Hungary
I-L
Iceland,  Ireland,  Italy,  Latvia,  Liechtenstein,  Lithuania,  Luxembourg
M-R
Malta,  Monaco,  Netherlands,  Norway,  Poland,  Portugal,  Romania, Russia
S-Z
San Marino,  Slovakia,  Slovenia,  Spain,  Sweden,  Turkey,  United Kingdom,  United States,  Vatican City

Question 2

Zone 2

Accepted Answer

A-E
Albania,  Australia,  Belarus,  Bosnia And Herzegovina,  Brazil, Egypt
I-N
Indonesia,  Israel,  Japan,  Kosovo,  Macedonia,  Malaysia,  Montenegro,  Morocco,  New Zealand
O-S
Oman,  Philippines,  Serbia,  Singapore,  South Africa,  Sri Lanka
T-Z
Thailand,  Ukraine,  United Arab Emirates

Question 3

Zone 3

Accepted Answer

A-C
Afghanistan,  Åland Islands,  Algeria,  American Samoa,  Angola,  Anguilla,  Antarctica,  Antigua and Barbuda,  Argentina,  Armenia,  Aruba,  Azerbaijan,  Bahamas,  Bahrain,  Bangladesh,  Barbados,  Belize,  Benin,  Bermuda,  Bhutan,  Bolivia,  Bonaire,  Botswana,  Bouvet Island,  Brunei Darussalam,  Burkina Faso,  Burundi,  Cambodia,  Cameroon,  Cape Verde,  Cayman Islands,  Central African Republic,  Chad,  Chile,  China,  Christmas Island,  Colombia,  Comoros,  Congo,  Congo
D-G
The Democratic Republic Of The,  Cook Islands,  Costa Rica,  Cuba,  Curaçao,  Diego Garcia,  Djibouti,  Dominica,  Dominican Republic,  East Timor,  Ecuador,  El Salvador,  Equatorial Guinea,  Eritrea,  Ethiopia,  Falkland Islands,  Fiji,  French Guiana,  French Polynesia,  French Southern Territories,  Gabon,  Gambia,  Georgia,  Ghana,  Grenada,  Guadeloupe,  Guam,  Guatemala,  Guernsey,  Guinea,  Guinea Bissau,  Guyana
H-M
Haiti,  Heard Island And Mcdonald Islands,  Honduras,  Hong Kong,  India,  Iran,  Iraq,  Isle Of Man ,  Ivory Coast,  Jamaica,  Jersey,  Jordan,  Kazakhstan,  Kenya,  Kiribati,  Korea North,  Korea South,  Kuwait,  Kyrgyzstan,  Laos,  Lebanon,  Lesotho,  Liberia,  Libya,  Macao,  Madagascar,  Malawi,  Maldives,  Mali,  Mariana Islands,  Marshall Islands,  Martinique,  Mauritania,  Mauritius,  Mayotte Islands,  Mexico,  Micronesia,  Moldova,  Mongolia,  Montserrat,  Mozambique,  Myanmar
N-S
Namibia,  Nauru,  Netherlands Antilles,  New Caledonia,  Nicaragua,  Niger,  Nigeria,  Niue,  Norfolk Islands,  Pakistan,  Palau,  Palestine,  Panama,  Papua New Guinea,  Paraguay,  Peru,  Pitcairn,  Puerto Rico,  Qatar,  Reunion,  Rwanda,  Saint Barthélemy,  Saint Helena,  Saint Martin (French Part),  Saint Vincent And The Grenadines,  Sao Tome and Principe,  Saudi Arabia,  Senegal,  Seychelles,  Sierra Leone,  Sint Maarten,  Solomon Islands,  Somalia,  South Georgia And The South Sandwich Islands,  South Sudan,  St. Kitts and Nevis,  St. Lucia,  St. Pierre and Miquelon,  Sudan,  Suriname,  Svalbard And Jan Mayen,  Swaziland,  Syria
T-Z
Taiwan, Tajikistan,  Tanzania,  Togo,  Tokelau,  Tonga,  Trinidad And Tobago,  Tunisia,  Turkmenistan,  Turks And Caicos Islands,  Tuvalu,  Uganda,  United States Minor Outlying Islands,  Uruguay,  Uzbekistan,  Vanuatu,  Venezuela,  Vietnam,  Virgin Islands-British,  Virgin Islands-United States,  Wallis and Futuna Islands,  Western Sahara,  Western Samoa,  Yemen,  Zambia,  Zimbabwe

Question 4

Region A

Accepted Answer

A-D
Albania, Argentina, Australia, Bosnia-Herzegovina, Brazil, Cambodia, China, Christmas Island, Colombia, Costa Rica, Dominican Republic
E-H
Ecuador, Egypt, El Salvador, Guatemala, Honduras, Hong Kong
I-K
India, Indonesia, Israel, Japan, Jordan, Kazakhstan, Kenya, Kosovo, Kuwait
M-N
Macau, Malaysia, Mexico, Moldova, Montenegro, Morocco, Myanmar, Nicaragua, North Macedonia
P-Z
Palestine, Panama, Peru, Philippines, Qatar, Serbia, Singapore, South Africa, South Korea, Sri Lanka, Thailand, Ukraine, United Arab Emirates, Vietnam

Question 5

Region B

Accepted Answer

A-B
Algeria, Angola, Anguilla, Antigua and Barbuda, Aruba, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Bermuda, Botswana
C-J
Cameroon, Cayman Islands, Central African Republic, Chile, Dominica, Ghana, Grenada, Guinea, Guinea-Bissau, Guyana, Ivory Coast, Jamaica
L-O
Laos, Madagascar, Montserrat, Nepal, New Zealand, Nigeria, Oman
S-Z
Saint Kitts and Nevis, Santa Lucia, Saudi Arabia, Senegal, St. Vincent and the Grenadines, Trinidad and Tobago, Tunisia, Turks and Caicos Islands, Uganda, Uruguay, Venezuela, Virgin Islands (GB), Yemen

Question 6

Region C

Accepted Answer

Cape Verde Islands, Congo Democratic Republic, Gambia, Georgia, Iran, Mauritius, Mozambique, Niger, Seychelles, Sierra Leone, Swaziland, Taiwan, Tanzania, Zambia

Question 7

How will I be informed about roaming costs when abroad?

Accepted Answer

Whenever you are abroad, we will send you an info SMS with the rates applicable in the country of stay. You can switch the receipt of roaming info SMS on or off at any time with the key combination *135# and call key.

Question 8

How will I get notified when my roaming package is used up?

Accepted Answer

When reaching 50% and 100% of the set limit in your myCHmobile account, an SMS info will be sent for cost control. After reaching the cost limit, no further chargeable roaming services can be used at the standard rate. However, roaming options can still be booked.

The roaming cost limit includes the roaming costs incurred in a calendar month without the charges for roaming options. Under certain circumstances and depending on the country in which surfing takes place, there may be a delay between the generated roaming volume and the sending of the warning SMS or the blocking of data traffic.

Question 9

Do callers have to pay extra when they call me while I'm abroad?

Accepted Answer

If someone from Switzerland calls your Swiss mobile number while you are abroad, they do not pay any roaming charges. They are charged their usual rate for calling a Swiss number, according to their subscription or tariff plan.

Question 10

Do I have to pay for incoming calls while abroad?

Accepted Answer

Yes, unless your subscription or a roaming option includes free incoming calls in the country where you are currently located. Otherwise, standard roaming charges apply to incoming calls received while you are abroad.

Question 11

Does it matter if the caller is using a mobile phone or a landline?

Accepted Answer

No, it does not matter. Whether the caller is using a mobile phone or a landline, they will always pay their regular domestic rate in Switzerland when calling a Swiss number. The recipient abroad may incur roaming charges for receiving the call.

Roaming charges and zones

All About Roaming Zones and Tariffs

Roaming packages for short stays/trips abroad (shorter validity)

Zones

Countries are categorized into roaming zones 1–3. Depending on the zone you are in, roaming costs may differ. Find out in the lists below, which zone your next travel destination belongs to.

Zone 1

Zone 2

Zone 3

Roaming packages for long-term use (longer validity)

Regions

Countries are categorized into roaming regions A-C. Depending on the region you are in, roaming costs may differ. Find out in the lists below, which region your next travel destination belongs to.

Region A

Region B

Region C

Roaming Tariffs for Incoming & Outgoing Calls, Data and SMS

Cost control for roaming use abroad is activated by default for new postpaid customers with a monthly cost limit of CHF 0. This means that no chargeable roaming services outside the option are possible (incoming calls included).

The limit can be adjusted in your myCHmobile account.

FAQs

How will I be informed about roaming costs when abroad?

How will I get notified when my roaming package is used up?

Do callers have to pay extra when they call me while I'm abroad?

Do I have to pay for incoming calls while abroad?

Does it matter if the caller is using a mobile phone or a landline?

Help

Roaming

My Account

Roaming charges and zones

All About Roaming Zones and Tariffs

Roaming packages for short stays/trips abroad (shorter validity)

Zones

Countries are categorized into roaming zones 1–3. Depending on the zone you are in, roaming costs may differ. Find out in the lists below, which zone your next travel destination belongs to.

Zone 1

Zone 2

Zone 3

Roaming packages for long-term use (longer validity)

Regions

Countries are categorized into roaming regions A-C. Depending on the region you are in, roaming costs may differ. Find out in the lists below, which region your next travel destination belongs to.

Region A

Region B

Region C

Roaming Tariffs for Incoming & Outgoing Calls, Data and SMS

Cost control for roaming use abroad is activated by default for new postpaid customers with a monthly cost limit of CHF 0. This means that no chargeable roaming services outside the option are possible (incoming calls included).

The limit can be adjusted in your myCHmobile account.

FAQs

How will I be informed about roaming costs when abroad?

How will I get notified when my roaming package is used up?

Do callers have to pay extra when they call me while I'm abroad?

Do I have to pay for incoming calls while abroad?

Does it matter if the caller is using a mobile phone or a landline?

Help

Roaming

My Account

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